The AI takes the first contact, your agents handle the rest
Queues, agents and supervisors with live call monitoring, a Voice AI agent in front of the queue, and recordings with per-call audio quality.
What makes the phone ring — and how CAIRO handles it
Agents spend time on simple questions
Hours, addresses and “who do I talk to” take queue time from real cases.
- The AI agent answers and qualifies the call first
- Transfers to the right queue
- Takes a callback request when the queue is long
Supervisors need to see the floor
Live visibility and the right roles keep the team on track.
- Queues with supervisors and agents
- Live call monitoring
- Per-call audio quality
Review calls and prove what was said
Coaching and disputes need recordings and records.
- Call recording and call records
- Transcripts and analytics for AI calls
- Full audit log of changes
What you get
Call queues
Agents, supervisors and overflow.
Voice AI front door
First contact handled before the queue.
Live calls
Active calls with audio quality.
CRM integration
Calls logged in HubSpot.
Use cases
Frequently asked questions
Does the AI replace our agents?
No. It handles the first contact and transfers to your queues when a person is needed.
Can supervisors monitor calls?
Yes. Supervisors see live calls and their audio quality.
Can agents work from home?
Yes. The web phone works in the browser.
Talk to our team
Tell us about your users, your call volume and your numbers — we will come back with a demo and a quote.
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