Retail & multi-location
One phone system for every branch, each with its own line
Separate lines and numbers per location, calls routed by branch, hours and holidays, and an AI receptionist for the questions every store gets.
Challenges
What makes the phone ring — and how CAIRO handles it
Branches
Each store has its own phones, bills and settings
Managing several locations separately costs time and money.
- One PBX for every branch
- Separate lines and numbers per location
- Calls between stores as extensions
Store staff
Staff on the floor can't answer the phone
Hours, stock and directions questions interrupt sales.
- The AI receptionist answers hours, locations and common questions
- Transfers to the right branch
- Calls routed by location, hours and holidays
Customers
Know who called and what they asked
Customer calls get lost between stores.
- CRM integration (HubSpot) so every call is logged
- Call records across all locations
- Voicemail to email with transcription
Included
What you get
Multi-site PBX
All locations on one system.
Per-branch numbers
Each store keeps its line.
AI receptionist
Common questions answered for every store.
CRM integration
Calls logged in HubSpot.
Use cases
Store informationCustomer serviceCall routing & IVROverflow from your team
Customer
“Our Golden Men's branches are now seamlessly connected with separate lines, thanks to Fonotel's flawless installation and exceptional service throughout the process.”
FAQ
Frequently asked questions
Can each store keep its own number?
Yes. Each location keeps its numbers on the shared system.
Can stores call each other by extension?
Yes. All locations are on the same PBX.
Who manages the settings?
Head office admins, with manager roles per location if you want.
Talk to our team
Tell us about your users, your call volume and your numbers — we will come back with a demo and a quote.
Talk to our AI receptionist
Phone +1 514-373-4205
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